Status Definitions:

Created by Investigations, Modified on Wed, 9 Jul at 2:18 PM by Investigations

Open:
- Acknowledged - Pending Assignment

Waiting on Client:
- Actively gathering required documents from client or team.
- Or waiting on specific documents to proceed.

Pending:
- Case is prepared for submission, awaiting a second opinion for confirmation

Waiting for Third Party:
- For when Jes/Heather/other is needed: Unable to proceed without required support or information from outside sources.

Resolved:
- Case submitted; awaiting updates from VROL

Closed:
- Case closed with a successful outcome; the dispute was won.
- Case closed due to lack of sufficient information.
- Case closed with dispute accepted
- Fees or Unrelated Item
- Final update: Case closed with dispute decline with evidence submitted

Expired:
- When no action was taken within the timeframe available to dispute