Chargeback Dispute Checklist:

Created by Investigations, Modified on Wed, 9 Jul at 2:10 PM by Investigations

Chargeback Dispute Checklist

(Check all that apply when compiling evidence)

· ☐ KYC Details, including supporting identification documents (if available)

· ☐ Customer Information Validated

· ☐ Proof of Liveness Check (photo & selfie match)

· ☐ Transaction Logs (screenshot)

· ☐ Communication Records (emails, chat logs, call records)

· ☐ Device Capture (device information used during the transaction)

· ☐ IP Address and Geolocation Data (captured during transactions and sign-ins)

· ☐ Cardholder Authentication (3D Secure, Verified by Visa, etc.)

· ☐ Signed Agreements or Contracts (digital copy/screenshot)

· ☐ Other Relevant Documents or Supporting Data